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ON HOLD - Account Manager Diabetes

Het bedrijf

Our client is a relatively new company that has developed a unique insulin pump. Design, ease to use and comfort were important measures for the developing process.

De functie

As an Account Manager / Product Specialist you will be responsible for providing our customers product insight and educational support to end users in the field. You will have the opportunity to make a significant impact within a small, motivated team with duties including:
- In coordination with your Training colleagues, Complaints Coordinator, Customer Support and quality teams you will act as an in-field support resource for our end user customer base.
- Act as a hands on, second line response to customer issues that may be faced in the field such as re-training, providing users with new equipment, collecting products and giving demonstrations.
- Act as a brand representative of the product, ensuring we empathetically listen and solve as many in-field issues as possible.
- Collect and collate feedback from in the field regarding product and service.
- Train end users in the use of the insulin pump (individuals and groups), following pre-determined training guidelines and practices.
- Be an expert in transferring product knowledge to end users.
- Aid our Training Specialist with training programme development.

Jouw profiel

- Proven teaching or coaching experience and a passion for teaching
- Experience using various training mediums (e.g. workshops, one to one, webinars etc.)
- Ability to work independently as well as part of a team
- Exceptional attention to detail
- Customer focussed with strong ethics
- Ability to work well under pressure and meet deadlines
- IT proficient (Microsoft Office)
- Ability to communicate concepts in a simple and concise manner
- Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment
- Excellent written and spoken English and Dutch
- Excellent planning and organizational skills
- Flexibility to work evenings from time to time
- Knowledge of diabetes and/or insulin pumps is a pre
- Experience with CRMs/Salesforce is a pre


A competitive salary, company car, company laptop & mobile, business casual dress code, 37 days holiday, flexible working hours and a work environment where you can develop your skills, learn from the best and be rewarded for your imagination.






Herman Dieten
T: +31 6 4498 4296

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